ABOUT MEINEKE OF RICHMOND
We offer a variety of services to help you get back on the road and on with life. We offer a wide range of preventative maintenance to car repair service in the Central Kentucky region. Our quality services include oil changes, as well as repair and maintenance of exhaust and mufflers, brakes, tires, wheels, air conditioning, steering and suspension, batteries, CV joints and driveshafts.
75 COMBINED YEARS EXPERIENCE
Mr. Alley, along with his team of trained professionals are all locally based and support local. Together our team has a combined 75 years’ experience in the maintenance and repair industry.
WHY CHOOSE US
New Local Ownership as of April 2018, by new owner Keith Alley and his new team of mechanics.
Modernized Location. After Keith purchased the dealership in February 2018, he took two months to renovate and upgrade all equipment and furnishings.
Customer Friendly & Operating Focus. Our focus in on our customers and keeping their automobile on the road, because taking care of your car shouldn’t take over your life.
Finance Options. We give our customers options with a Meineki Credit Card or Easy Pay Finance. (See staff for details).
Auto Vitals. We keep in communication with our customers after they drop their car off, as we diagnose, repair and complete service, so taking care of your car has never been easier or faster.
Warranty Program. Our National Warranty Program Supported by the Nationwide 800+ Meineke locations.
Tablets: Each technician is assigned a tablet. Work orders are wirelessly communicated with specific customer identified issues and a platform to conduct a 23 point digital inspection.
Digital Inspections: this allows the technician to take photos and videos of your vehicle during the inspection process. These are shared with you via email or text in a simple inspection sheet.
Educational videos can be included in the customer report that provide visuals and graphics on answering the following questions:
- What is this particular service about?
- Why should I have it done?
- What happens if I don’t do it now?
Digital Shop – AutoVitals
The Richmond Meineke’s long term goal is to have a total Digital Shop. These platforms are typically an integrated tool set that will boost productivity of technicians and service writers, and improve the overall customer experience. Some of the key components of the digital shop are digital inspection, digital work flow management, service advisor command station, automated status updates, automatic status updates to the customers as their vehicles move through the work flow steps and educational videos. Communications are also automatically sent to customers to remind them of upcoming vehicle service intervals and appointments.
As the first step into the digital shop world the Richmond Meineke has implemented a very simplistic version of AutoVitals. This version is customer facing with the emphasis on digital inspections, customer feedback, customer education and preventative maintenance schedule updates and notifications.
*As we become more versed in the technology and the technology proves to provide customers with the desired communications, education and convenience, additional operational steps will be introduced into the digital platfrom.
TESTIMONIALS
Brought my 2007 Trailblazer in for a loud exhaust leak and they did a wonderful job. Guys, this is a new owner and a whole new revamped business, the new owner is very friendly and courteous and his shop has totally changed for the good so don’t hesitate to give Richmond KY’s Meineke another try, and I think you will be glad you did 🙂
The folks here are great. I’ve always gotten quality work at a reasonable price.
GET STARTED TODAY
We’d love to hear from you! Our Services help you get back on the road and on with your life.